Frequently Asked Questions
Who is this platform designed for?
Is learning online really an effective method of learning a language?
How do I know what course should I sign up for?
Do teachers speak English?
Are the teachers qualified?
Do teachers teach on weekends?
What do I have to do prior to the lesson?
What should I do if Zoom is blocked when installing?
Can I use my phone to attend class?
What should I do if I forget my password?
How can I change my password?
How can I change my profile?
Could I get the video of the lesson conducted for my revision?
How long is the credit valid?
Can I use credits for any other lesson even if I have subscribed to a particular package?
How can I schedule a free trial lesson?
How can I buy lessons?
How can I schedule a lesson?
How long does each lesson last?
Can I preview the lesson I scheduled?
Can I cancel a lesson I scheduled?
If I accidentally miss a scheduled session, will I be charged?
Can I ask the teachers to use my own materials to teach?
Can I request the same teacher for all my lessons?
How can I enter my classroom?
How can I review the lesson I had after class?
Can I get feedback from the teachers?
How to set or change my time zone?
Can I reschedule my lesson?
We believe the best way to
study mandarin is with a real teacher,
not by machines or studying software.
LightBeijing Core Course
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